Terms and Conditions

 
1. Membership and Access
Membership on torti.co.uk is required to access our bespoke perfume services. By becoming a member, you agree to provide accurate information during registration and maintain the confidentiality of your login credentials. We reserve the right to terminate membership at our discretion if any terms are breached.
 
2. Bespoke Perfume Services
Our bespoke perfume/layering services are exclusively available to members. Due to the custom nature of our products:
•Orders are non-refundable once production begins.
•Delivery times vary based on customisation requirements.
•Changes to orders after confirmation may incur additional fees.
3. Exclusive Member Benefits
As a member of Torti, you will enjoy access to exclusive benefits, including:
•First access to new fragrances and limited-edition releases.
•Personalised consultations to refine your bespoke perfume preferences.
•Invitations to exclusive events, workshops, and promotions.
•Tailored offers based on your personal tastes and fragrance history.
 
4. Pricing
At Torti, our bespoke pricing is personalised based on each member’s preferences, fragrance requirements, and customisation details. As a result, our prices are not publicly displayed online. Instead, they are communicated directly to members through private consultations.
We assure our members that, while pricing is not visible online, all pricing is documented and recorded in compliance with legal and regulatory requirements. We maintain full transparency with our members during the pricing process, ensuring clarity and fairness in every transaction.
Prices are subject to change based on modifications made to the order or customisation requests. Any adjustments will be communicated to members promptly, and no charges will be applied without prior agreement.
 
5. Payments
Payments for orders are processed securely via third-party payment processors. Torti.co.uk does not store payment information. We are not responsible for any issues or delays caused by payment providers but will assist in resolving issues where possible.
 
6. Exclusive Member Benefits
As a member of Torti, you will enjoy access to exclusive benefits, including:
•First access to new fragrances and limited-edition releases.
•Personalised consultations to refine your bespoke perfume preferences.
•Invitations to exclusive events, workshops, and promotions.
•Tailored offers based on your personal tastes and fragrance history.
7. Sustainability and Ethical Sourcing
We are committed to sustainability and ethical sourcing practices. Our perfumes are crafted using high-quality, ethically sourced ingredients. We strive to minimise environmental impact through sustainable production processes, eco-friendly packaging, and supporting eco-conscious initiatives.
 
8. Intellectual Property
All content on torti.co.uk, including text, images, product descriptions, and website design, is the intellectual property of Torti. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.
 
9. Shipping and Returns
Due to the personalised nature of our products, we do not accept returns unless the item is defective or damaged upon receipt. Shipping times may vary based on the level of customisation, and we will provide estimated delivery dates upon order confirmation. We are not liable for delays caused by shipping carriers.
 
10. Liability
While we strive to offer high-quality and safe products, Torti is not responsible for any allergic reactions or adverse effects caused by the use of our bespoke perfumes. We recommend performing a patch test before use, especially for those with sensitive skin.
 
11. Termination of Membership
We reserve the right to terminate your membership if you breach any of the terms and conditions or engage in behaviour that negatively impacts our community or brand.
 
12. Governing Law
These terms and conditions are governed by the laws of [insert jurisdiction]. Any disputes arising from the use of our website or services will be subject to this jurisdiction.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.

Welcome to the Torti Experience

Enter your details with us and claim a special gift!
You’ll receive a unique QR code conveniently delivered to your email.